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University of Wyoming Athletics

Ticket FAQs/Policies

Ticket Office Frequently Asked Questions/Policies

HOW CAN I CONTACT THE TICKET OFFICE?

WHEN IS THE TICKET OFFICE OPEN?
  • Monday - Friday: 8:00 a.m. - 5:00 p.m.
  • Saturday Football Gamedays: 8:00 a.m. through the halftime of the game
  • Weekend Basketball Gamedays: 4 hours prior to tip-off through halftime of the game
  • Holiday hours are concurrent with University hours
WHERE IS THE ATHLETIC TICKET OFFICE?

Our physical or GPS address is:
1911 Willett Dr.
Laramie, WY 82072

We're located at the Willett West Entrance of Arena Auditorium.

DOES MY INFANT / CHILD NEED A TICKET?

Infants age 2 and under do not require a ticket with the understanding that they must sit on a lap and not take up a seat. Children ages 3-12 are often eligible for ticket discounts in public seating areas.

CAN I PICK MY OWN SEATS?

You can pick your own seats for Football and Basketball. Wrestling and Volleyball are general admission. When selecting seats, the green dots are available and the grey dots are not.

WHEN SELECTING SEATS ONLINE, WHAT DOES THE ERROR MESSAGE "REQUESTED SEATS HAVE BEEN RELEASED BECAUSE YOU MAY NOT LEAVE A GAP BETWEEN OCCUPIED SEATS" MEAN?

Our policy is not to leave single seats available. This is due to the difficulty of selling singles. This is the case if you order online, over the phone, or in person at the ticket office.


HOW CAN I EXPECT TO RECEIVE MY TICKETS?

Print at Home, Mobile, and Will Call are generally available depending what / when you order. Specific details and applicable charges will be displayed at the time of purchase.

HOW CAN I PAY?
  • Cash
  • Check
  • Visa, MasterCard or Discover
  • Monthly Bill Plan: Football and Basketball season tickets only
  • Payroll Deduction: Available to UW Faculty / Staff for Football and Basketball season tickets only
CAN I PURCHASE AWAY GAME TICKETS AND HOW ARE SEAT LOCATIONS DETERMINED?

"Wyoming section" tickets are sold for all away Football games and select away Men's Basketball games. We also sell post-season ticket packages for such events as the Mountain West Conference Basketball Tournament and Football Bowl Games (when applicable). Seating for these events is determined by Cowboy Joe Club Priority Points and packages
are sent via digital delivery based on the away venue’s ticketing system.

I HAVE SEASON TICKETS AND CAN'T MAKE IT TO A GAME, HOW CAN I GIVE MY TICKETS TO ANOTHER GUEST TO USE?

For Football and Basketball, you can transfer tickets via your online account. Click HERE for directions. You can also call 307-766-7220 or e-mail tickets@uwyo.edu 4 hours prior to the start of an event. You may also sell your tickets online on SeatGeek. 

WHAT IF I ARRIVE AT AN EVENT AND REALIZE MY TICKETS ARE LOST, STOLEN OR FORGOTTEN?

Please go to Will Call/Customer Service with a photo ID and a ticket office representative will assist you.

WHAT IF I HAVE PURCHASED TICKETS THAT I CAN NO LONGER USE?

All sales are final, there are no refunds or exchanges. However, tickets can be left at Will Call, re-printed for another guest to use, or sold online via SeatGeek.


I AM A MEMBER OF MY STATE'S HIGH SCHOOL COACHES ASSOCIATION, HOW CAN I ATTEND AN EVENT?

Click on the sport you are interested in for detailed information:
High School Coaches tickets may be claimed at the entrance for Wrestling, and Volleyball. Please bring your membership card to the table by the entrance to claim your tickets.

GAME TIMES

For the most recent game times, please check the sport's schedule at gowyo.com. Some game times are not announced until 10 days prior.

TICKET FEES & TAXES

The price of each single game ticket purchased for UW Athletic Events includes both taxes and fees. Fees help cover the expenses such as printing, postage, and credit card processing while taxes are deducted from the ticket cost.

SEASON  & SINGLE GAME TICKET HOLDER AGREEMENT 

No Refunds of Exchanges
*This ticket is a revocable license. The holder, on behalf of the holder, and any minor accompanying the holder (individually and collectively, the “Holder”), agrees to all the terms hereof.
The Holder agrees to not transmit, distribute, or sell (or aid in transmitting, distributing or selling) any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities (in whole or in part) for which this ticket is issued (the “Event”). This ticket may not be used for any form of commercial or trade purposes, including, but not limited to advertising, promotions, contests or sweepstakes, without the express written consent of the University of Wyoming.
Breach of any terms of this license, or the refunding to the Holder of the printed purchase price of this ticket, shall automatically terminate any rights that the Holder may have hereunder; shall render illegal and unauthorized the Holder’s use of the ticket for any purpose; and shall authorize the University of Wyoming to withdraw the ticket, refuse admission to the venue, or eject the Holder from the venue. Breach of any of the terms of this license shall also subject the Holder to all legal remedies available to the University of Wyoming. Resale or attempted resale of this ticket at a price higher than that printed herein is grounds for seizure or cancellations without refund or compensation.
The Holder grants permission to the University of Wyoming (and its designees and agents) to utilize the Holder’s image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Event without further authorization or compensation.
The University of Wyoming does not tolerate racism, discrimination, harassment or hate speech towards players, coaches, officials or other fans and any Holder found to be violating this policy will be removed from the event and athletic facility.



GRANDFATHERING POLICIES AND PROCEDURES - WAR MEMORIAL STADIUM

In order to qualify for season ticket purchases, several sections in War Memorial Stadium require a minimum donation to the annual athletic scholarship fund, the Cowboy Joe Club. University of Wyoming Athletics, however, currently honors grandfathered accounts in War Memorial Stadium, except for Sections A-J on the lower west side. Account holders are grandfathered from the donation requirements at the time of original purchase of season tickets in War Memorial Stadium. If no donation requirements were in place at time of purchase, account holders are not responsible for any donation requirement. If the UW Athletics Ticket Office records indicate your season tickets were purchased prior to 2008, and you have not moved locations since the time of purchase, your seats are "grandfathered." Grandfathered accounts may be subject to increases in season ticket costs or transaction fees. Grandfathering status ceases with the death of the season ticket holder and spouse.

Grandfathered status will be forfeited if tickets are renewed AFTER the June 15th deadline.

Grandfathered status will also be forfeited if one of the following occurs:

  • Transfer of tickets/seat locations to another account
  • Account name change or contact information change frm original account holder.
    • Name, phone number, address and address must match original account holder's information.
    • Please be advised that mobile ticket & print at home delivery will only be made to the information provided on account; will call tickets will only be provided with valid photo ID at time of redemption.
  • Change of seat location in account.
  • Payment received from any other party than the original account holder.
    • Any payments made by and/or tickets used by solely other individuals to circumvent our policies will result in voided tickets and a refunded transaction.
  • Sale of grandfathered tickets for profit.
  • Payment received after renewal deadline (this action will result in seats being dropped and grandfathered status no longer available).
  • FAQ's

    Q: My tickets are grandfathered but I need to buy more seats?
    A: You may purchase more seats on your account; however, new seats will be subject to the annual donation requirement in that section. Your original seat locations will remain grandfathered as long as the seat locations are not moved/changed.

    Q: My parents have held tickets in War Memorial Stadium and have passed away. Do my seats remain grandfathered?
    A: We allow family/next of kin the first right to purchase the seat locations in your family's account. However, the new account holder will be subject to the annual donation requirements in that section.

    Q: There are some aisle seats available in my section and I would like to move to those seats. My seats are grandfathered, can I still move?
    A: If you move your grandfathered seat location you will be subject to the annual donation requirements in place in that section.